If your service feels slow, your Wi-Fi keeps dropping, or you're not sure what your router lights mean, start here.
Everything to do with your home phone service, from setting up Cloud Voice through to troubleshooting call quality issues. This category also covers the PSTN switch-off and what it means for telecare and personal alarms.
Covers everything from understanding your bill to getting help if you're struggling to pay.
Struggling with your billing portal or control panel?
Something not working as it should? Check our network status for known issues, try a few quick fixes that often do the trick, or report a fault to our engineers. You'll also find guidance for what to do during an outage and what to expect from an engineer visit.
Moving home, switching to or from another provider, or ending your service. You'll find clear guidance on how each process works, your rights as a customer, and what to expect at every step.
Everyone deserves a service that works for them. Find information about our Priority Services Register, accessibility services like text relay and alternative format bills, and the support we can offer during life events like bereavement, financial hardship, or caring for someone else.
Spot the warning signs of scams, protect your account with a strong password, and know what ScottishFibre will and won't ever ask you for.
If something has gone wrong, here's how to raise a complaint, what we'll do to put it right, and how to escalate if you're not happy with our response.