Moving, Switching, and Cancelling
Moving home, switching to or from another provider, or ending your service. You'll find clear guidance on how each process works, your rights as a customer, and what to expect at every step.
3 articles
Moving home or business
Taking your ScottishFibre service with you when you move, including how to check availability at your new address and time things to avoid a gap in service.
Switching to ScottishFibre
Joining ScottishFibre from another broadband or phone provider, including how One Touch Switch works and what happens to your old service.
Cancelling your service
How to cancel your ScottishFibre service, your rights during the cooling-off period, and what happens with final bills and equipment.