Moving, Switching, and Cancelling
Moving home, switching to or from another provider, or ending your service. You'll find clear guidance on how each process works, your rights as a customer, and what to expect at every step.
3 articles
Moving home or business
Taking your ScottishFibre service with you when you move, including how to check availability at your new address and time things to avoid a gap in service.
Taking ScottishFibre with you to a new addressHow to transfer your service to a new home or business, including notice periods and any charges.
Switching to ScottishFibre
Joining ScottishFibre from another broadband or phone provider, including how One Touch Switch works and what happens to your old service.
How One Touch Switch (OTS) worksA clear explanation of the switching process, where you only need to contact us, not your old provider.
Cancelling your service
How to cancel your ScottishFibre service, your rights during the cooling-off period, and what happens with final bills and equipment.
Cancelling your service: an overviewA top-level overview of how to cancel, your cooling-off rights, early termination fees, and what to expect on your final bill.