Faults and Service Issues
Something not working as it should? Check our network status for known issues, try a few quick fixes that often do the trick, or report a fault to our engineers. You'll also find guidance for what to do during an outage and what to expect from an engineer visit.
3 articles
Before reporting a fault
A few quick things to try first, plus how to check whether there's a known issue in your area before reporting a fault.
How to check our network status pageWhere to find our status page, how to read it, and how to subscribe to updates for your area.
Reporting a fault
How to report a problem with your broadband or phone service, what details to include, and what happens once you've reported it.
How to report a broadband faultStep-by-step guidance on reporting a broadband issue, including what information to include.
How to report a voice or phone faultHow to report a problem with your home phone service, with the specific details we'll need.