Broadband
If your service feels slow, your Wi-Fi keeps dropping, or you're not sure what your router lights mean, start here.
5 articles
Troubleshooting
Quick fixes and step-by-step guides for when your broadband isn't behaving as it should.
My broadband is slow, what can I do?A step-by-step guide to identifying and fixing common causes of slow broadband.
My Wi-Fi keeps dropping outTroubleshooting a Wi-Fi connection that won't stay stable.
Restarting your router safelyThe correct way to restart your router, and why "off and on again" really does help.
Running a speed test and understanding the resultsHow to run an accurate speed test and make sense of the numbers.
Router and Wi-Fi
Everything you need to know about your ScottishFibre router, from understanding the lights to getting the best Wi-Fi signal across your home.
A tour of your ONT and what each light meansA visual guide to the lights on your ONT (the small box where the fibre enters your home), with specific guidance for each of the networks ScottishFibre uses.