Restarting your router is the broadband equivalent of "have you tried turning it off and on again", and it genuinely does fix a surprising number of issues.
Here's how to do it properly:
Switch the router off at the wall socket, not just at the button on the back.
Wait at least 30 seconds. This is important. It gives the router time to fully power down and clear its memory, and gives our network time to register that you've disconnected.
Switch the wall socket back on.
Wait 2 to 5 minutes for the router to fully start up. You'll know it's ready when the broadband light is solid (not flashing) and the Wi-Fi light is on. See our guide on router lights for what to look for.
Test your connection on a device.
A few things to avoid:
Don't repeatedly switch the router on and off in quick succession. This can confuse it and sometimes makes things worse.
Don't press the reset button (usually a small recessed button on the back) unless we've asked you to. That's a factory reset, which wipes your custom Wi-Fi name and password.
Don't restart your router during a known issue or planned maintenance, as it won't help and can delay your reconnection.
If you've restarted your router and your connection still isn't working, the next step is to check our network status page at https://status.scottishfibre.com/
Still need help? If a restart hasn't fixed things, please report a fault by giving us a call at 0800 054 8330 or emailing us at [email protected]