Your bill might look complicated at first glance, but each section has a clear purpose. Here's a guide to what you're looking at.
The header section
At the top of your bill, you'll find your name and address, alongside the following:
Invoice Date: the date the invoice was generated.
VAT Number: only shown if you're a VAT-registered business customer who has given us your VAT number, otherwise this will be blank.
Invoice Number: a unique reference for this invoice, for example GB-I-12345. Quote this if you contact us about a specific bill.
Customer Reference: your unique ScottishFibre customer ID, for example CUST0001. Worth keeping handy whenever you get in touch.
ScottishFibre address: our registered office in Glasgow.
Line items
Most ScottishFibre bills are split into two sections of line items.
The first section lists your service charges. These are the recurring subscriptions and one-off charges that aren't calls, for example your broadband package, Cloud Voice service, Office 365 licenses, or domain registration. Each line shows:
Description: what the charge is for.
Quantity: how many of each item you're being billed for.
Unit Price: the price per unit, excluding VAT.
VAT Rate: the rate of VAT applied (usually 20%).
Total: the total for that line, including VAT.
The second section is labelled Calls and only appears if you have a Cloud Voice service and have made calls that aren't included in your package. Calls are broken down by destination (for example, London, Birmingham), so you can see what's been charged at a glance. Standard included calls won't show up here.
The totals
At the bottom right of your bill, you'll see the totals broken down:
Amount Ex VAT: the subtotal before VAT is added.
Total VAT: the VAT amount on this invoice.
This invoice: the total for this invoice, including VAT.
Previous balance (debit): any amount carried over from a previous unpaid invoice.
Payments/credits received: payments or credits applied since your last bill.
Total payment due: the final amount you need to pay.
For example, if this invoice comes to £154.13 but you had an outstanding balance of £20.99 from before, and you've paid us £50.00 since the last bill, your total payment due works out at £125.12.
Your due date
The due date is shown clearly on the bill. If you're on Direct Debit, payment will be collected automatically on or shortly after this date. If not, please make sure you've paid by then to avoid late payment chasers.
At the bottom
You'll see our company registration information, which confirms you're dealing with our properly registered legal entity: ScottishFibre, registered in Scotland under company number SC872607.
Your first bill is often different
If this is your first bill, it may be higher than later ones. This is because it includes any one-off install charges, plus pro-rata charges for the partial month between your install date and your first regular billing date.
Still need help? For billing queries, please contact us at [email protected] or call us on 0800 054 8330.