If you've forgotten your password, or you'd like to change it for security reasons, you can reset it yourself in a few steps.
To reset a forgotten password
Click "Forgot password?" below the login fields.
Enter the email address linked to your account.
Check your inbox for a password reset email. It should arrive within a few minutes.
Click the link in the email and choose a new password.
Use your new password to log in.
The reset link is valid for 24 hours. If it expires, just request a new one.
Choosing a strong password
We recommend a password that is:
At least 12 characters long
A mix of letters, numbers, and symbols
Not used on any other website
Not based on personal information that could be guessed, like your name, date of birth, or address
The simplest way to create a strong password is to use three random unconnected words, for example "CorrectHorseBattery", or to use a password manager to generate and store one for you.
To change a password you remember
Log in to the portal as normal.
Go to Account, then Security.
Select "Change password".
Enter your current password, then your new password twice.
Save.
Not receiving the reset email?
Check your spam or junk folder first. If it's still not there:
Make sure you're using the email address linked to your account
Wait 10 minutes in case there's a delay
Try again with the same email address
Still need help? If you can't reset your password, please contact us at [email protected] or call us on 0800 054 8330. We'll verify your identity before resetting it for you.